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How We Protect Your Privacy at top1 slot

When you open an account with us, your personal information and payment details stay secure.

Encrypted Payment FlowData Stored SecurelyYour Access Rights
top1 slot How We Protect Your Privacy at top1 slot
GET HELP FAST

How to Contact Us About Privacy

Email Support Message our privacy team at [email protected] with any data request or privacy concern. We reply within 24 hours on weekdays.
Live Chat Chat with our support agents Monday to Sunday, 08:00–23:00 Jakarta time. Ask about data access, deletion, or privacy settings.
Account Settings Update your privacy preferences, communication choices, and data visibility directly from your account menu after login.
HOW WE KEEP IT SAFE

Our Privacy & Security Practices

Encrypted Transfers

Every deposit and withdrawal via DANA, OVO, GoPay and QRIS runs through SSL encryption. Your payment details are never stored on our servers—only your wallet balance.

Cookies & Tracking

We use session cookies to keep you logged in and remember your game preferences. No third-party trackers follow you off our site. You can disable cookies in your browser; you'll just have to log in each time.

Data Retention

Account data stays active while you play. Once you request account closure, we delete personal info within 30 days unless local law requires us to keep records longer.

Account Access Control

Only you and our support team (with your permission) can view your account. We use two-factor authentication on request. Never share your login details; we will never ask for your password.

Third-Party Sharing

We never sell your data. We share payment info only with your bank or payment provider (DANA, OVO, GoPay, QRIS) to process transactions. Game studios may see your session ID but not your name.

Request Your Data

You have the right to ask for a copy of everything we hold about you, or to request deletion where local law permits. Email [email protected] with 'Data Request' in the subject line.

Common Questions About Your Data

Personal data (name, email, phone) is deleted within 30 days of closure. Payment and transaction records are kept for the period required by Indonesian financial regulations, then removed. You can request a data export before closing.

No. We never sell or rent your personal data. Payment processors (DANA, OVO, GoPay, QRIS) receive only the minimum info needed to complete your transaction. We don't share your gaming activity or contact details with marketers.

Deposits and withdrawals use SSL encryption end-to-end. We don't store your card or bank account details—only your transaction history. Payment providers handle sensitive credentials directly, separate from our servers.

Yes. Disable non-essential cookies in your browser settings; session cookies (needed to stay logged in) will remain. For emails, open your account settings and uncheck marketing communications. You'll still get security and payment alerts.

Game logs stay in your account history as long as it's active. After closure, transaction records are archived for Indonesian banking compliance (typically 7 years), then deleted. You can download your history anytime before closure.

Studios (Pragmatic, Evolution, etc.) see your session ID and play-time data only—not your name, email or payment details. This helps them track game behaviour and prevent fraud without exposing your identity.